BESITEC EDI Dienstleister Peppol Access Point Provider

Customer Service

Through our personal support also after the project phase in good hands

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Customer Service by Besitec

User support

Personal contact persons are available to each customer. This ensures that the right answers can be provided quickly and individually in the event of incidents.


We support our customers technically, professionally and organizationally and thus create the basis for digitalized document exchange. Our onboarding is individually tailored to our partners to enable a smooth process.

Partner management

We take care of your EDI business partner connection. From direct contact in coordination with you to telephone support. This way, your new customers can be easily integrated into the system without any major effort on your part.

Critical processes

Critical processes identified in consultation with our customers can be permanently monitored to ensure uninterrupted operation.

Certificate management

We take over the management of certificates such as security certificates to enable secure receiving and transmitting of data.

Security & Updates

We always keep our systems and formats up to date so we can always meet the latest requirements.

Service Level Agreement | SLA

Telephone service

The added value generated by b.products newly created business processes should be sustained and maintained as error-free as possible. For this reason, we provide comprehensive support. Our telephone service takes care of your problems and helps you find quick solutions so that day-to-day business can continue.

24x7 Monitoring

Our systems are online 24/7 and send automated error messages. Thus, all possible incidents on systems, communications, signature processes of electronic documents, etc. can be detected and fixed immediately, so our customers do not feel any impact on their daily business.


An incident in the EDI process or an error message during or after the processing of EDI files shall be reported to the Client by BESITEC. BESITEC shall process the incidents within the service hours on the same day and as quickly as possible.

Available & Customized

The guaranteed minimum availability of the BESITEC EDI server has been set at 99.5%. Individual service tailored to your personal requirements possible after consultation

Service hours

Incidents are handled during our service hours. These are: Working days Monday to Friday from 8:30 a.m. to 5:30 p.m. (other times only by prior individual written agreement). The response time is usually only a few hours, in urgent emergencies less.

You need individual service or still have questions?